At Yana Ethnics, we want to ensure that you're completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund policy.
Returns

If you wish to return a product, please review the following conditions:

  • Eligibility for Returns: Items must be unused, unwashed, and in their original packaging with all tags attached. Returns must be initiated within 30 days from the date of delivery.

  • Non-Returnable Items: Certain items such as personalized or custom-made products, undergarments, and sale items are not eligible for returns.

    Return Process:

    1. To initiate a return, please contact our customer service at [email/contact form link].
    2. Once your return is approved, we will provide instructions on how and where to send your item(s).
    3. The customer is responsible for return shipping costs unless the product was damaged or defective upon receipt.
Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take some time before your refund is officially posted by your bank or credit card provider.

  • Partial Refunds: In some cases, only partial refunds are granted for:

    • Items not in original condition or missing parts
    • Items returned after 30 days from delivery
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email/contact form link].

Help

Give us a shout if you have any other questions and/or concerns.

Email: yana.ethnics@gmail.com

Phone: +31-634-573-284

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